Faq

Have a question about our products or services? Please view our FAQ section first. If you need more information, please reach out to us by sending an email to customersupport@alissarinc.com.

  • Why does the item I received look different from the photos?
    Since all of our products are hand-turned, handmade, and hand-painted, no two will be exactly alike.
  • Are your products microwavable and dishwasher-safe?
    No, they are not. We advise hand-washing your ceramic decor or kitchen accessory and drying it gently with a towel.
  • Are your products lead-free?
    Yes, they are.
  • Can I pay with a credit card?
    Yes. We accept all major credit cards.
  • Do you wholesale?
    Yes. You may email us at customersupport@alissarinc.com to request a quote.